Privacy Policy

1. Introduction

Rev Tyre Tech respects your right to privacy and is committed to protecting your personal information.

This Privacy Policy explains how Rev Tyre Tech (“Rev Tyre Tech”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information when you:

• visit our website at www.revtyretech.com;
• submit an enquiry or booking request;
• contact us by telephone, email, WhatsApp, social media or through our website;
• purchase or enquire about our Nano Polymer Tyre Puncture Proofing products and services;
• visit one of our fitment centres;
• receive a fitment certificate or product guarantee;
• apply to become an agent, distributor, supplier or business partner; or
• otherwise interact with Rev Tyre Tech.

We process personal information in accordance with theProtection of Personal Information Act 4 of 2013 (“POPIA”)and other applicable South African laws.

2. Responsible Party

For purposes of POPIA, Rev Tyre Tech is the responsible party for the personal information that it determines the purpose and means of processing.

3. Information Officer

Rev Tyre Tech’s Information Officer is responsible for encouraging compliance with POPIA and dealing with requests relating to personal information.

All requests relating to your personal information should be directed to the Information Officer.

4. What Is Personal Information?

Personal information is information relating to an identifiable living person or, where applicable, an identifiable existing juristic person.

Personal information may include a person’s name, identity or registration number, contact details, location information, financial information, vehicle information, online identifiers, correspondence and other information that can identify or be linked to that person or organisation.

5. Personal Information We May Collect

Depending on how you interact with us, we may collect the following information:

5.1 Identification and contact information

• Full name and surname;
• company or trading name;
• identity number or company registration number, where reasonably required;
• telephone and mobile numbers;
• email address;
• physical, postal, delivery or fitment address; and
• preferred method of communication.

5.2 Vehicle and tyre information

• Vehicle make, model and registration number;
• vehicle identification number, where required;
• tyre brand, type, size and condition;
• vehicle fleet information;
• fitment location and appointment details;
• Nano Polymer application information;
• fitment certificate details; and
• guarantee, inspection and service records.

5.3 Transaction and payment information

• Quotations, invoices and account details;
• payment confirmations and transaction records;
• fleet card information;
• billing details;
• bank account information where payment or refunds require it; and
• records of products and services purchased.

Rev Tyre Tech does not intentionally store complete payment-card information where payments are processed through an independent payment service provider or banking platform.

5.4 Website and electronic information

When you visit our website, we may automatically collect:

• Internet Protocol address;
• browser type;
• device type;
• operating system;
• referring website;
• pages viewed;
• dates and times of visits;
• approximate location derived from an IP address;
• website interaction information; and
• cookie or similar technology identifiers.

5.5 Communication and enquiry information

We may retain:

• information submitted through website forms;
• email, WhatsApp and social media correspondence;
• telephone enquiry records;
• quotation and booking requests;
• customer feedback, complaints and reviews; and
• records of consent or marketing preferences.

5.6 Business relationship information

Where you are a supplier, agent, distributor, contractor, employee applicant or business representative, we may collect:

• business contact details;
• professional information;
• employment or work history;
• identification and verification documents;
• tax, banking and regulatory information;
• contracts and supporting documents; and
• information needed for due diligence and ongoing business administration.

5.7 Images and security information

Where applicable, we may collect CCTV footage, photographs or video recordings at our premises for security, operational, training, quality-control or marketing purposes.

We will obtain appropriate consent before using an identifiable customer’s photograph or video for advertising or promotional purposes, unless another lawful basis applies.

6. How We Collect Personal Information

We may collect personal information:

• directly from you;
• through our website, contact forms and booking systems;
• through telephone, email, WhatsApp or social media communications;
• when you visit a Rev Tyre Tech branch or fitment centre;
• from a vehicle dealership, fleet manager, insurer, employer or business partner acting with your authority;
• from payment service providers and financial institutions;
• from agents, franchisees, authorised fitment centres or service providers;
• from public records or publicly available sources where permitted by law; and
• automatically through cookies and website analytics technologies.

Where personal information is obtained from another person or organisation, we will process it only where permitted by POPIA.

7. Why We Process Personal Information

Rev Tyre Tech may process personal information for the following purposes:

• responding to enquiries;
• preparing and sending quotations;
• arranging and managing bookings;
• supplying Nano Polymer Tyre Puncture Proofing products and services;
• inspecting, treating and recording vehicle and tyre information;
• issuing fitment certificates and guarantees;
• confirming customer identity and authority;
• processing payments, refunds and account enquiries;
• providing customer support and after-sales service;
• maintaining customer, supplier and business records;
• managing complaints, product queries or guarantee claims;
• communicating service, operational or safety information;
• sending marketing communications where legally permitted;
• administering competitions, promotions or events;
• improving our website, products, services and customer experience;
• monitoring website performance and security;
• preventing fraud, misuse, theft and unlawful activity;
• complying with contractual, tax, accounting, regulatory and legal obligations;
• establishing, exercising or defending legal claims;
• managing agents, suppliers, contractors and business partners; and
• carrying out other purposes that are compatible with the purpose for which the information was originally collected.

8. Legal Grounds for Processing

We will process personal information only where permitted by POPIA, including where:

• you have provided consent;
• processing is necessary to enter into or perform a contract with you;
• processing complies with an obligation imposed by law;
• processing protects your legitimate interests;
• processing is necessary for the proper performance of a public-law duty by a public body; or
• processing is necessary for pursuing the legitimate interests of Rev Tyre Tech or a third party, provided that your rights and interests are appropriately protected.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that was lawful before consent was withdrawn.

9. Voluntary and Mandatory Information

Providing personal information is generally voluntary.

Certain information may, however, be required for us to:

• provide a quotation;
• confirm a booking;
• perform a fitment service;
• issue a fitment certificate or guarantee;
• process a payment;
• comply with legal or regulatory requirements; or
• conclude or perform a contract.

If you do not provide required information, we may be unable to provide the requested product or service.

10. Direct Marketing

Rev Tyre Tech may send information about our products, services, promotions and business developments by email, SMS, telephone, WhatsApp or other electronic communication where:

• you have provided consent;
• you are an existing customer and the communication relates to similar products or services, as permitted by law; or
• another lawful basis applies.

Every electronic marketing communication will, where reasonably possible, provide a method to opt out.

You may withdraw your marketing consent at any time by:

• selecting the unsubscribe option in an email;
• replying “STOP” or following the opt-out instructions in a message; or
• contacting our Information Officer.

We will not charge you for opting out, although your network provider’s ordinary communication costs may apply.

11. Cookies and Website Technologies

Our website may use cookies, pixels, tags and similar technologies.

A cookie is a small data file stored on your device when you visit a website. Cookies may be used to:

• enable essential website functions;
• remember preferences;
• improve website performance;
• understand how visitors use our website;
• measure the effectiveness of advertising;
• prevent fraud and improve security; and
• provide relevant marketing content.

Types of cookies

Essential cookies: These are required for the website to operate properly.

Performance and analytics cookies: These help us understand website use and improve performance.

Functionality cookies: These remember user choices and preferences.

Advertising cookies: These may be used to measure campaigns or display relevant advertising.

Where legally required, non-essential cookies will be activated only after you have provided consent through the website’s cookie banner or preference tool.

You may block or delete cookies through your browser settings. Disabling certain cookies may affect the operation of the website.

12. Sharing Personal Information

We do not sell or rent personal information.

We may share personal information with:

• authorised Rev Tyre Tech branches, agents and fitment centres;
• employees and contractors who require the information to perform their duties;
• website hosting, information technology and cloud-service providers;
• customer relationship management and booking-system providers;
• communications, email, SMS and WhatsApp service providers;
• payment processors, banks and financial institutions;
• accountants, auditors, insurers and professional advisers;
• marketing and advertising service providers;
• logistics, courier and delivery providers;
• vehicle dealerships, fleet managers or corporate customers where relevant to a booking;
• law-enforcement authorities, regulators, courts or government departments where required by law; and
• prospective purchasers, investors or advisers involved in a genuine business restructuring, merger or sale.

Service providers that process personal information on our behalf must process it only for authorised purposes and must implement appropriate confidentiality and security safeguards.

13. International Transfers

Some service providers, website platforms, cloud systems or social media platforms may store or process personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with POPIA. This may include ensuring that:

• the recipient is subject to a law, binding corporate rules or an agreement that provides an adequate level of protection;
• the transfer is necessary for the performance of a contract;
• you have consented to the transfer; or
• another ground permitted by POPIA applies.

14. Security of Personal Information

Rev Tyre Tech takes reasonable and appropriate technical and organisational measures to protect personal information against:

• loss or damage;
• unauthorised destruction;
• unlawful access;
• unauthorised disclosure;
• alteration; and
• misuse.

These measures may include access controls, passwords, secure storage, staff confidentiality obligations, system monitoring, backups, antivirus protection, firewalls and security requirements imposed on service providers.

No internet transmission or electronic storage system is completely secure. We therefore cannot guarantee absolute security, but we will take reasonable steps required by POPIA to protect personal information in our possession or under our control.

15. Security Compromises

Where there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, Rev Tyre Tech will investigate the incident and notify the Information Regulator and affected data subjects where required by POPIA.

A notification may include information about:

• the nature and possible consequences of the compromise;
• the measures taken or planned to address the compromise;
• recommendations to reduce possible harm; and
• the identity of the unauthorised person, where known.

16. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

• fulfil the purpose for which it was collected;
• provide products, services, certificates and guarantees;
• maintain appropriate business and transaction records;
• comply with tax, accounting, employment, contractual and regulatory obligations;
• resolve disputes or complaints; and
• establish, exercise or defend legal claims.

When personal information is no longer required, it will be securely deleted, destroyed or de-identified, subject to applicable legal retention requirements.

Fitment, guarantee and customer service records may be retained for the duration of the relevant guarantee and for a reasonable period thereafter.

17. Accuracy of Information

We will take reasonably practicable steps to ensure that personal information is complete, accurate, not misleading and updated where necessary.

You are responsible for informing us when your information changes or when information held by us is inaccurate.

18. Your Rights

Subject to POPIA and other applicable laws, you have the right to:

• be informed when personal information is collected;
• request confirmation of whether we hold personal information about you;
• request access to your personal information;
• request correction or updating of inaccurate or incomplete information;
• request deletion or destruction of personal information where legally permitted;
• object to the processing of personal information on reasonable grounds;
• object to direct marketing;
• withdraw consent where processing is based on consent;
• request information about third parties who have had access to your information;
• lodge a complaint with the Information Regulator; and
• institute civil proceedings where permitted by law.

We may require proof of identity before processing a request. This is intended to protect personal information from unauthorised access.

Certain requests may be refused or limited where permitted or required by law. We will provide an explanation where legally required.

Official objection, correction and deletion forms are available from the Information Regulator:POPIA prescribed forms.

19. How to Exercise Your Rights

Requests must be submitted to Rev Tyre Tech’s Information Officer using the contact information in section 3.

Your request should include:

• your full name;
• your contact information;
• sufficient information to verify your identity;
• a description of the information or processing concerned; and
• the action you would like us to take.

We will respond within a reasonable period and in accordance with POPIA and thePromotion of Access to Information Act 2 of 2000 (“PAIA”), where applicable.

20. Children’s Personal Information

Our website, products and services are not intentionally directed at children under the age of 18.

We will not knowingly collect or process children’s personal information without the consent of a competent person or another lawful justification permitted by POPIA.

Where we discover that children’s personal information has been collected without an appropriate lawful basis, we will take reasonable steps to delete or appropriately restrict that information.

21. Social Media and Third-Party Platforms

Rev Tyre Tech may maintain profiles on social media platforms such as Facebook, Instagram, TikTok, LinkedIn and WhatsApp.

When you interact with us through these platforms, both Rev Tyre Tech and the relevant platform may process your personal information. Your use of those services is also governed by the privacy policies and terms of the applicable platform.

We encourage you to review the privacy settings and policies of each platform you use.

22. Third-Party Websites

Our website may contain links to third-party websites, applications or services.

Rev Tyre Tech does not control and is not responsible for the privacy, security or content practices of third-party websites. You should review the privacy policy of a third-party service before providing personal information.

23. Automated Decision-Making

Rev Tyre Tech does not ordinarily make decisions that have legal or substantial effects on customers based solely on automated processing.

Should automated decision-making be introduced, we will implement the safeguards and notices required by POPIA.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our business activities;
• changes to our website or systems;
• changes to applicable laws or regulatory guidance; or
• improvements to our privacy and security practices.

The updated policy will be published on our website with a revised “last updated” date.

Material changes may also be communicated through an appropriate additional notice.

25. Complaints

Please contact Rev Tyre Tech’s Information Officer first so that we have an opportunity to investigate and address your concern.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

26. Contact Us

Questions, objections, correction requests, deletion requests or complaints relating to this Privacy Policy or Rev Tyre Tech’s processing of personal information may be sent to: